Run conversation sync, knowledge matching, and support replies in one console
Connect the data plane, subscribe to key group chats, bind knowledge bases and operator clients, generate reply suggestions from keywords, and push send tasks to online operators.
Session Center
WeCom - Test Support Group
Customer message
NowHow do I use order settings?
Knowledge matched
3s agoMatched slices tagged order settings and shop configuration.
Send task
PendingReply suggestion entered the operator queue for manual confirmation or auto-send.
Agent reply pipeline
Detect keywords, then pull the latest 20 messages to summarize context
Platform task monitor
Designed around the support reply loop
From data-plane conversation sync to knowledge slice matching and operator delivery, every critical step is visible in the console.
Conversation sync and subscription
Connect WeChat or WeCom data sources, pull conversations and recent messages, then process only subscribed sessions.
订单设置功能怎么使用？我在后台没有找到对应入口。
已命中「订单设置」知识库。请先进入运营后台，再打开订单配置完成基础设置。
我按步骤操作后还是无法保存，能帮我确认吗？
已为你生成回复建议，等待人工确认后发送。
可以，请人工客服协助我继续排查。
已转人工客服，稍后会继续跟进。
Knowledge binding
Uploaded documents become knowledge slices. Sessions can bind knowledge bases and search by keywords and tags before replying.
Reply suggestions and review
The Agent writes suggestions from recent messages and matched knowledge, then routes them for manual confirmation or auto-send.
回复策略
新增
产品咨询
关键词触发
客户支持
人工确认
订单设置
知识库优先
账号权限
转人工
常见问题
自动回复
Task status supervision
Conversation sync, suggestion generation, and message delivery workers expose status so admins can start and stop them online.
Data source connection
Configure the primary data source, test connectivity, sync sessions, and show the latest pull result.
Operator binding
Check that a session has an available operator before generating replies to avoid wasted Agent tokens.
Keyword triggers
Start with keyword-triggered replies, with room for @support plus keyword or @support-only rules.
Knowhere slices
Upload documents, fetch remote parsing results, and review user-owned knowledge slices.
Reply dedupe
Track customer messages and processing state to reduce duplicate replies for the same question.
Result tracking
Suggestions show send status, error text, and result screenshots returned by the operator client.
Admin operations
Admins can manage user data sources, knowledge configuration, task status, and platform keys.
Tenant isolation
Each user keeps separate sessions, knowledge bases, and operator bindings while platform workers run centrally.
Start supervising the support reply flow
Open the console, configure data sources, knowledge bases, and reply rules, then watch real conversations move through the worker pipeline.